Terms & Conditions

Cancellation Policy

100% cancellation charge will be incurred for any treatments not cancelled with at least 24 hours notice, 48 hours+ for bookings over 1.5hrs long bookings. We can not refill these appointments with short notice.

The New Normal

The spa environment is one of tranquillity and relaxation.
Please respect other guests rights to privacy and serenity.

A full consultation must be completed prior to your first appointment to VJW and updated on each visit. Please notify your therapist of any health changes.

On The Day:

– Please arrive on time for your appointment, but only 5 minute early is appreciated.

– Do not use a mobile phones during your treatment.

– Late arrival may result in shorted treatment time.

– Treatment payment in full on booking is required.

– No smoking policy within or directly outside the spa.