Terms & Conditions

Cancellation policy

A cancellation charge will be incurred for any treatments not cancelled at least 24 hours prior to appointment, 48 hours for bookings over 1.5 hours.

The spa environment is one of tranquillity and relaxation.
Please respect other guests rights to privacy and serenity.

– Do not use mobile phones or pagers within the spa.
– Please arrive 5 minutes before your appointment.
– A full consultation must be completed on your first appointment to VJW and updated on each visit. Please notify your therapist of any health changes.
– No smoking policy within or directly outside the spa.
– We cannot accommodate babies or toddlers within the spa.
– Late arrival may result in shorted treatment time.
– Please be aware that non refundable deposits are required on most bookings.
– Spa Days require payment in full on booking.
– Card payments under £10 will incur a 30p fee.